Empathy is more than just a buzzword in the world of customer experience. It is critical to creating...
Renting a car is a familiar experience for most. You book it ahead of time, picking a company and cl...
In this second of a two-part series, Farzad Aref, Founder and CEO of Farlinium, joins Matt Egol of J...
In this first of a two-part series, Farzad Aref, Founder and CEO of Farlinium, joins Matt Egol of Jo...
Brad Anderson, President, Products, UX, and Engineering at Qualtrics, recently sat down with AiThori...
AI is going to be Time’s Person of the Year. You heard it here first.
“Stellar customer experiences are good for business.” - Captain Obvious
If you are reading this, it is likely that you work every day to improve customer experiences for yo...
Thank you to everyone that participated in the survey after Lorraine’s blog post from March 16, 2021...
As 2020 closed out I started reflecting on the past 8-10 years of CX (customer experience) success a...